Listed on this page are the answers to some of the more commonly asked questions about our services. Click on a question to reveal the answer, or contact us for more information.

How to choose a reliable international freight forwarder?

  • Look for companies with a good reputation: Research the history, business scope, and reputation of the freight forwarding companies, and check their customer feedback and reviews. You can also seek recommendations from other businesses or industry professionals to gather more information.


  • Check the qualifications and certificates of the freight forwarder: Make sure the freight forwarder has the necessary licenses, permits, insurance, and complies with relevant international trade regulations.


  • Consider the service scope and capability of the freight forwarder: Ensure that the freight forwarder can meet your needs and provide competitive pricing and comprehensive services.


  • Pay attention to the professional expertise and experience of the freight forwarder: Choose a freight forwarding company with professional knowledge and experience to ensure that they can handle transportation, customs clearance, insurance, and other related matters correctly.


  • Understand the network and resources of the freight forwarder: The freight forwarder should have an extensive international network and resources to provide global coverage services.

How to calculate international freight costs?

  • Transportation mode: Different transportation modes, such as sea, air, and land, have significant differences in costs.


  • Distance and destination: The distance of goods transportation and the proximity of the destination also affect freight costs. Generally, the farther the distance and the more remote the destination, the higher the cost.


  • Volume and weight of goods: The volume and weight of goods are important factors that affect freight costs. Usually, transport companies calculate fees based on the actual weight or the larger of the actual weight and volumetric weight.


  • Transportation time and speed: The transportation time and speed of goods also affect costs. Generally, the higher the urgency of the goods, the higher the cost.


  • Insurance costs: To protect the safety of goods, the shipper may need to purchase insurance, which will also increase transportation costs.


  • Calculating international freight costs usually requires determining the cost based on specific factors such as the type, size, weight, destination of the goods. You can compare the prices and services of multiple transport companies by asking for quotes to choose the most suitable freight company. In addition, international freight forwarders can assist clients in calculating freight costs and providing other related services.

How to deal with unexpected situations during goods transportation?

  • Ensure cargo insurance: Before the goods are transported, the shipper should consider purchasing cargo insurance to obtain compensation in case of loss, damage, or other unexpected situations.


  • Notify the transportation company and cargo insurance company in a timely manner: If the goods are lost, damaged, or other unexpected situations occur, the shipper should immediately notify the transportation company and cargo insurance company, and provide relevant evidence and documents, such as cargo lists, transportation documents, and photos.


  • Track the location and status of the goods: During the transportation process, the shipper should track the location and status of the goods in a timely manner, and keep in touch with the transportation company when necessary to ensure the safe arrival of the goods at the destination.


  • Retain relevant evidence and documents: The shipper should retain all evidence and documents related to the transportation of the goods, including cargo lists, transportation documents, photos, etc., to submit to the transportation company or insurance company when necessary.


  • Seek legal assistance: If a serious accident occurs during the transportation of goods, the shipper can seek legal assistance, such as hiring a lawyer to represent themselves in handling relevant matters.


  • In summary, dealing with unexpected situations during goods transportation requires timely and appropriate handling, while retaining relevant evidence and documents, and taking appropriate measures to protect one’s rights based on specific circumstances.

How to choose the appropriate transportation method?

  • International freight forwarders can provide different transportation methods, such as ocean freight, air freight, land freight, etc., based on customers’ needs and the nature of the goods, and coordinate with relevant logistics companies for the transportation of goods.


  • Ocean freight: suitable for bulk commodities, heavy and large goods, and usually more economical than other transportation methods.


  • Air freight: suitable for urgent and time-sensitive goods, air transportation is faster but relatively more expensive.


  • Land freight: suitable for transporting goods within the same country or region, usually with shorter transportation time and relatively lower cost.


  • Multimodal transportation: combining different transportation methods (such as ocean freight, land freight, air freight) to achieve the optimal efficiency and economy for goods transportation.


  • When choosing a transportation method, the following factors should also be considered:


  • Nature of the goods: different types of goods may require different transportation methods, such as fragile items requiring special care during transportation.


  • Volume and weight of the goods: the volume and weight of the goods also affect the choice of transportation method. Generally, larger or heavier goods may require larger transportation methods.


  • Destination and transportation time: the destination and transportation time of the goods are also important factors in choosing the transportation method. If the goods need to arrive at the destination as soon as possible, air transportation or other faster transportation methods may be needed.


  • Budget: different transportation methods have different costs, and the shipper needs to choose the appropriate transportation method based on their budget and needs.


  • In summary, choosing the appropriate transportation method requires shippers to consider various factors such as the nature of the goods, volume, weight, destination, time, and budget, in order to achieve the optimal efficiency and economy for goods transportation.

How to avoid risks during goods transportation?

  • There are various risks involved in goods transportation, such as weather, loss, and damage. International freight forwarders can provide services like packaging, moisture-proofing, and shock-proofing to reduce risks during goods transportation.


  • International freight involves many risks and uncertainties, including loss, damage, delay, theft, or hijacking of goods. Here are some suggestions to help you avoid risks during goods transportation:


  • Choose a reliable transportation company: Choosing a transportation company with a good reputation and ample experience can help reduce risks during goods transportation.


  • Purchase goods insurance: Purchasing goods insurance can help you receive compensation in case of damage, loss, or theft of your goods. You can contact the transportation company or an independent insurance company to purchase an insurance plan suitable for you.


  • Carefully package your goods: Goods are susceptible to damage during transportation, so make sure your goods are adequately packaged and protected before transportation. If you are unsure how to package your goods, consult professionals or the transportation company.


  • Understand the laws and regulations of the destination country: Different countries have different laws and regulations, so understanding the laws and regulations of the destination country can help you avoid potential risks.


  • Reasonably arrange transportation time: Reasonably arranging transportation time can reduce the risks of goods delay and hijacking. Please ensure that your goods take into account factors like local weather, traffic, and holidays when arranging transportation.


  • Use tracking services: Many transportation companies provide tracking services that can help you understand the transportation status of goods. You can track the location and status of your goods at any time, detect problems in a timely manner, and take appropriate measures.


  • In summary, the key to avoiding risks in international freight is to plan ahead, choose transportation companies carefully, purchase goods insurance, package goods properly, understand local laws and regulations, reasonably arrange transportation time, and use tracking services, among other things.